User is getting locked very often, and showing wrong credentials in the log

[BhavyaPC]

Hi,

We have created a custom jsp page for login in Thingworx.

If the user enters wrong credentials 5 times within 5 mins it's geeing locked and will be unlocked after 5 mins, but the same user wants to login through the jsp Page it's giving wrong credentials even with valid user name and password.

But in the composer user will be active and unlocked and they can be logged to the composer  but not into the organization. Is there any specific reason for this issue. Please kindly let me know the solution.

[posipova]

Could you please provide more clear steps to reproduce? What version of ThingWorx are you on?

[posipova]

Could you please provide more clear steps to reproduce? What version of ThingWorx are you on?

[BhavyaPC · Accepted solution]

Thanks for the Response @posipova ,

It is because of the maximum password length was 10 characters. The issue got resolved by increasing the number.