difficulty select items on iPad in collection widget.

[Yoshihiko.N]

Hi Developers,

I create a mashup as shown the below and assumed it'll be used on iPad.

we can easily select items in collection widget by using mouse/tracpad though, it's hard to select items by touching fingers or apple pencil.

it seems that tap action is normal though, the state of items are not checned to "selected".

however, we can easily change items to "Unselected" by using fingers/apple pencil.

only tap actions for "selected" is hard.

May I let me know what is the reason for this ?

[bchaudhary]

Hello @Yoshihiko.N ,

I have checked and gathered that this issue is already reported to the RnD. 

In such scenario, I would recommend you to report a case with the PTC support.

https://www.ptc.com/en/support/article/cs67798

Regards

Bhawna

[slangley · Accepted solution]

Hi @Yoshihiko.N

To provide some additional information, the internal case is under review for potential fix in a future release.  In the meantime, R&D recommends the following:

1. In TWX composer - go to filter, DISABLE multiselect property
   or
2. Double tap the cell in mashup runtime

Regards.

--Sharon

[Yoshihiko.N]

Hi slangley,

Thank you for your additional information.

for the reco from the R&D team.

1. DISABLE multipleselect:

cannot accept it since we need to select mutiple items.

2. Double tap the cell in mashup runtime.

sorry but need more instructions for this.

can we temporary solve this issue with this way?

[slangley]

Hi @Yoshihiko.N

If I'm understanding your confusion, double tap is another way of saying to tap it twice quickly.  Does that help?

Regards.

--Sharon