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do we have any resolved solution in Thingworx platform side for cs296010?

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Regular Member

do we have any resolved solution in Thingworx platform side for cs296010?

Dear experts

We are facing just the same issue as cs296010.

 https://www.ptc.com/fr/support/article/cs296010

The ThingWorx always has ApplicationLog error:

       An Invalid Property Value Was Sent To [XXX-GW Property: [StoredUpdateCount]

 

However, it really impossible to disable “ Store and Forward” option as the Kepware side is in another city now…

do we have any resolved solution in Thingworx platform side?

 

Thanks and best regards.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: do we have any resolved solution in Thingworx platform side for cs296010?

Hi @szuo-2.

 

The internal case on this issue is still under review.  In one report of this issue, a workaround was found--manually adding the properties.  If you can provide the logs, we might be able to determine if your scenario matches that of the one in which the workaround was found to work.

 

Regards.

 

--Sharon

View solution in original post

3 REPLIES 3
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Re: do we have any resolved solution in Thingworx platform side for cs296010?

Hi @szuo-2.

 

The internal case on this issue is still under review.  In one report of this issue, a workaround was found--manually adding the properties.  If you can provide the logs, we might be able to determine if your scenario matches that of the one in which the workaround was found to work.

 

Regards.

 

--Sharon

View solution in original post

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Re: do we have any resolved solution in Thingworx platform side for cs296010?

I tried to manually add  the properties. "StoredUpdateCount".

Could you please let me know which steps I should set?

Thanks.

Highlighted

Re: do we have any resolved solution in Thingworx platform side for cs296010?

I manually add a "StoredUpdateCount" property with long base type, and then bind to remote tag "StoredUpdateCount", and then the errors resolved.

 

Thank you and appriciate you help . 

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