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how to uninstall a failed linux install

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how to uninstall a failed linux install

The install in linux was interrupted. Now I am getting the dialog

 

There has been an error.
Previous installation of Thingworx_Foundation is found. Please uninstall the existing installation and then re-install.

 

I can't seem to find any docs on how to uninstall.

13 REPLIES 13

Re: how to uninstall a failed linux install

I dug around and deleted various directories `*worx*`. Then the install would run again.

 

But how I get this error dialog, which does not give me much to go on.

 

Problem running post-install step. Installation may not complete correctly
Error running ./check-http-response --username "Administrator" --password **** --hostname "localhost" --hostport "8448" --useSSL=1: 1

Clicking thru the dialogs results in the main install dialog just saying it "failed"?

 

Is linux an uncommon install for thingworx?

Re: how to uninstall a filed linux install

Found and ran the uninstall script in /opt/twxFoundationH2Trail-8.3.2.

 

The tried installing again, this time without SSL.

 

Same error dialog at the end. However there was no install log created this time around.

 

Re: how to uninstall a filed linux install

Was using openjdk, so installed oracle jdk8 and tried again to install...

 

same error, again no install log (but there was an uninstall log)

Re: how to uninstall a filed linux install

Hi @memelet.

 

For the Administrator password, are you making it at least 10 characters in length? For our newest versions, we require a 14 character password, so you may want to try that instead.

 

Regards.

 

--Sharon

Re: how to uninstall a filed linux install

The install dialog enforces the password format.

Re: how to uninstall a filed linux install

So even though oracle jdk is the default, the install script sets JAVA_HOME as openjdk.

Re: how to uninstall a filed linux install

I manually change the JAVA_HOME in the places it is set incorrectly, then started the server. It starts. Can't login with the Adminstrator password I set during the install now...

 

Is there a way to change it without starting all over (again)?

Re: how to uninstall a filed linux install

So I did just ininstall, the install again. Still cannot login as Administrator.

Re: how to uninstall a filed linux install

Hi @memelet.

 

Is the installation now completing successfully?  When you say you can't login as Administrator, you're seeing the login dialog, correct?

 

Can you check for logs located in ..../ThingworxStorage/logs and post them here?  We might also need the Tomcat logs.

 

I did some checking and found there were some issues with the Linux installer.  We will have a new version of the ThingWorx trial versions being released in a few weeks which may resolve the issue if we are unable to resolve it in the meantime.

 

Regards.

 

--Sharon