ignored_license_capablity_response error in Licensing Configuration in Thingworx 8.5.3

[shetakesubhash7]

Hi,

I have installed Thingworx 8.5.3 version recently. Yeah, it is fresh installation. After trial expiration brought paid license and trying to configure. Every time it is showing ignored_license_capablity_response.bin. I followed all the suggested by PTC but still the issue is same. 

Please find attached NavigateLicensingConfigurator_install.log,  Application.log  

Any suggestion that would help to resolve this issue ?

[cmorfin · Accepted solution]

Hi @shetakesubhash7 

Do you have a licenseRequestFile.txt.txt file created at D:\Thingworx\ThingWorxNavigate-8.5.3\ThingworxPlatform ?

If yes:

1) Get a new license for the id reported in that file at https://support.ptc.com/apps/licensePortal/auth/ssl/index

2) remove every license related file from D:\Thingworx\ThingWorxNavigate-8.5.3\ThingworxPlatform

3) Place the new license file under D:\Thingworx\ThingWorxNavigate-8.5.3\ThingworxPlatform and make sure to name it license_capability_response.bin

4) start Tomcat -see also https://www.ptc.com/en/support/article/CS271439 - you could also try the conencted option.

if no licenseRequestFile.txt.txt is created, see https://www.ptc.com/en/support/article/CS316018

Hope this helps

Christophe

[shetakesubhash7]

Hello Christophe,

Thanks for your quick response.

As per your given scenarios like in first I can see licenseRequestFile.txt. but still I don't understand why should go for new license if it is already there.

Please guide.

Thanks,

Subhash  

[cmorfin]

Hi @shetakesubhash7 

It is important to start afresh, from the logs they have been different file present at different attempt so I would recommend that you remove any license related file form ThingWorxPlatform, so you shoudl have just the keystore and platform-settings.

Restart Tomcat, this will generate a new licenseRequestFile.txt file - ThingWorx won't start at this stage, that is expected.

Generate a new license for the id in this file

and proceed as indicated before with the new license file

In this way we'll have a clean situation and see what happens.

Regards

Christophe