java home path error in thingworx foundation installer 8.4

[effpt3]

I'm trying to install thingworx foundation 8.4 using postgres installer. It is failed due to some error, the below content is in log file

Executing sc
Error running sc query Thingworx-Foundation: Program ended with an error exit code
[16:20:13] - Valid Java executable path: C:/Program Files/Java/jdk1.8.0_92/jre/bin/java.exe...

[16:20:13] - HOST_JAVA_HOME path: C:\PROGRA~1\Java\JDK18~1.0_9\jre...

[cmorfin]

@effpt3 

Could you please upload the complete install log file ?

Thank you

Christophe

[effpt3]

please find the logs in the attached file

[vangne]

@effpt3  Is your JAVA_HOME pointing to the JRE directory?

Have you had an opportunity to review these articles?

1. CS295224

2. CS300950

Thanks,

Vibhuti

[effpt3]

I referred the above 2 article and my Environment variable are:

JAVA_HOME  is set to --> C:\Program Files\Java\jdk1.8.0_92

PATH is set to --> C:\Program Files\Java\jdk1.8.0_92 ; C:\Program Files\PostgreSQL\9.4\bin

still I'm getting the same issue.

[slangley]

Hi @effpt3.

I encountered this problem with the SQL Server installer and we had to do two things:

1. Remove the JAVA_HOME variable (you should be able to add this back after the install completes if needed)
2. Add two statements to the path--one for the java runtime and a second one for the java runtime bin folder.  In your case that would be:  C:\Program Files\Java\jre1.8.0_92\bin and C:\Program Files\Java\jre1.8.0_92

If you have other java versions installed, these may be interfering with the install if they are included in the Path.

Regards.

--Sharon

[effpt3]

I Put the JRE Path as well, still not working.

[slangley]

Hi @effpt3.

Would you mind if we opened a support case for troubleshooting this issue?  I'll be happy to open it on your behalf.

Regards.

--Sharon

[slangley]

Hi @effpt3.

Just following up to see if you have resolved your issues with the ThingWorx Foundation 8.4 installer.  If so, please post the solution here and mark it as the Accepted Solution for the benefit of others on the community.

Regards.

--Sharon