"Error executing service Thing [ptc-windchill-demo-thing] is not running"

[StuartHarvey]

Where is the documentation that gets me past, "Error executing service Thing [ptc-windchill-demo-thing] is not running?"  I'm trying to get the Windchill Connector working, but am failing finding documentation that helps.  I am quite certain that it is not configured correctly.  But the documentation I have found on setting it up is not sufficiently complete to be useful: PTC Navigate Thingworx Windchill App Development

[DmitryTsarev]

There is a link to the rather comprehensive "PTC Windchill Extension Guide" on the Marketplace page.

In short, you should do the following steps:

1) Install the extension

2) Install the sample mashup

3) Install the Windchill patch

4) Set the baseURL property of the ptc-windchill-demo-thing

I'm just making a wild guess, but you've probably missed the third step.

[StuartHarvey]

Dmitry, I appreciate your specific concise reply.

I've gotten past that error.  I think it was a permissions issue -- which probably isn't the correct vernacular for ThinkWorx Composer.  Now I'm getting a 404 error on the Windchill server.   

10.1.1.89 - - [18/Apr/2017:16:58:11 -0700] "GET /Windchill/sslClientAuth/servlet/rest/structure/objects?%24filter=number+eq+%27FRAME.PRT%27&typeId=wt.part.WTPart&navigationCriteria=&%24select=%2Ccost%2CdefaultUnit%2ChasChildren%2Cname%2CnavigationSessionId%2Cnumber%2CobjectId%2CparentId%2CquantityInStock%2Cstate%2CtreeId%2Ctype%2CusesOccurrenceIdentifier%2Cversion%2Cview&wt.effectiveUid=saharvey HTTP/1.1" 404 79 698487

10.1.1.89 - - [18/Apr/2017:16:58:11 -0700] "GET /Windchill/sslClientAuth/servlet/rest/structure/objects?%24filter=number+eq+%27FRAME.PRT%27&typeId=wt.part.WTPart&navigationCriteria=&wt.effectiveUid=saharvey HTTP/1.1" 404 79 700464

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I installed the software per the guide (p. 13)

http://support.ptc.com/WCMS/files/164699/en/WCTWXExtension.pdf

In short, you should do the following steps:

1) Install the extension

2) Install the sample mashup

3) Install the Windchill patch

4) Set the baseURL property of the ptc-windchill-demo-thing

[DmitryTsarev]

Stuart

At what point are you getting the error message? Can you see the search results in the Navigate app and only getting the error when trying to open one of the parts in the search results?

Anyway, to me this seem to be related to the Windchill being configured for HTTPS, so, if possible, I'd (re-)configure Windchill back to http and check if the issue disappears or persists - this will help to pinpoint the cause of the issue (or to remove the suspicion from https).

There are quite a few tech support cases (eg, CS214798, CS227177) regarding accessing https-configured Windchill from Thingworx.

There is also a PTC Navigate and Windchill when both in SSL mode..... - PTC Community (unfortunatelly, no solution is provided there).

Best regards,

Dmitry

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Hi STUART ,

After running the patch file please check .

Whether you have provided the correct connection link in configuration tag if its correct it will work fine.It will work i faced the same kind of issue once