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Hi,
I'm working with a client in colombia and I'm from spain, if i publish a experience they dont have access to it even if i make it public. Does region affect for some reason? Anyone knows how can i handle this?
Best regards.
In my experience it doesn't have any affect.
I would check the following:
- Correct experience server is selected, rescan the QR code
- Security system may block the connection, try from other hardware or in another network
Are you using Vuforia studio On-Pemise or PTC cloud?