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Error upon create / add new project

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Aquamarine

Error upon create / add new project

See below image for my error.  I don't think it likes the fact that my path in the users drive has a space - It should be "C:\Users\Ryan Family\AppData...  I've searched for ways to rename this path in Windows 10, but no luck.  Is this the source of my error for not being able to see widgets?  What is the workaround or solution?

computer_name_space.JPG

After creating new project, I get the spinny thingmark...then when I hit F5 to refresh, I see the new project in the home page.  When clicking on the project I get the bottom picture...no widgets. Anyway, I think the true source of my issue resides in the error log above with my folder path.

issue-spinny-thingmark-after-create-project.JPG

issue-no-widgets1.JPG

2 REPLIES 2

Re: Error upon create / add new project

I found a workaround to the issue thanks to a call and support from PTC.  I reinstalled Thingworx thru my added account on my computer.  Hopefully, the software developers can find a permanent solution to file paths that have spaces.  My home and work path have spaces for my user name.  

file-path.JPG

Re: Error upon create / add new project

good tip

Thank you Bill