Not able to connect to Experience Service on my mobile

[priyag17]

Hi,

I cannot connect to Experience Service on my mobile. 

I've installed Experience Service on Premise with no SSL and not registered in the GXI.

I can set and validated Experience Service in thingworx studio Info.

Also can preview and can call services of things that I made in thingworx core. 

After I published this project and check with mobile connected to same network, the experience doesn't load.

I have set the exact same URL for Experience Service as I set in thingworx studio.

Then I check with chrome in mobile with ping to Experience Service (https://xxx:2019/ExperienceService/ping), got errorcode.

I am able to access ThingWorx core installed on same machine from mobile but not experience service.

[dupatel]

@priyag17  What error code did you received while accessing the Experience Service(ES) URL from mobile? Please validate that ES URL & PORT (i.e. 2019) is reachable /accessible from the external system.  Is there any error logged on the ES terminal related to the issue?

-Durgesh

[yanchen]

Hi,

If no SSL, you should validate ES URL with " http://xxx:2019/ExperienceService/ping" there is no https of the protocol.

[priyag17]

@yanchen yes I am trying http only by mistake posted https.

[yanchen]

Just as @dupatel mentioned, can you successfully validate ES in your PC(with http://<ES host>:<port>/ExperienceService/ping)? And is there any error message that post to ES log?