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Publish failed. We couldn’t contact the Experience Service

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Publish failed. We couldn’t contact the Experience Service

Hi,

 

Trying to publish the sample application, but there seems to be some problem the experience service

  1. Getting the error "Uh-oh! Publish failed. We couldn’t contact the Experience Service. Verify that the Experience Service URL is correct, and check the log for errors." when i try to publish the sample app
  2. Getting the error "Could not contact the Experience Service, verify the server is running. Error: unable to get local issuer certificate" when i try validate the experience server url in the settings
  3. In the log i see "Error: unable to get local issuer certificate"

 

My setup

  • Using the sample app without any modification
  • Using the default experience service URL
  • Using from public network.

 

No ideas how to get rid of this error. Please help

13 REPLIES 13

Re: Publish failed. We couldn’t contact the Experience Service

Hi,

Can someone help? We are completely struck because of this issue and unable to check any features of the thingworx studio.

Will appreciate any pointers here.

Re: Publish failed. We couldn’t contact the Experience Service

Can you let me know the email address you used to register for the ThingWorx Studio?

Thanks.

Yuxiu

Re: Publish failed. We couldn’t contact the Experience Service

I have sent a personal message to you with the email ids.

Re: Publish failed. We couldn’t contact the Experience Service

Your experience service is up as when I tried to access it, it prompted me for login credential. Have you tried again after the initial error?

Thanks.

Yuxiu

Re: Publish failed. We couldn’t contact the Experience Service

Hi good night everybody,

I have the same issue , I don know what is wrong , should I update the URL server ? any idea regarding this issue ? excuse me Yuxiu Weng how do you solved this issue?

Best Regards

Re: Publish failed. We couldn’t contact the Experience Service

Elias, Are you able to access your Experience Service directly?

Re: Publish failed. We couldn’t contact the Experience Service

It is still not working. Even before this it used to ask us login and after login it will be unable to publish.

Re: Publish failed. We couldn’t contact the Experience Service

Hi,

Any update on this. It is still not working. Tried just now also.

Re: Publish failed. We couldn’t contact the Experience Service

When you directly access the ES, does it response? From my end, I can see it. Or the inaccessibility only happens when you tried to publish?

Thanks.

Yuxiu