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rjayaraj1-Visitor
1-Visitor
November 9, 2017
Question

Account lock out issue

  • November 9, 2017
  • 1 reply
  • 2033 views

In thingWorxview to fetch data from experience server, we gave account credential. For some reason it keep on asking for the data again and again(EVEN IF WE CHECK REMEMBER ME) . After few attempts the account gets locked out. So we are not able to see the AR experience in the device. We have tried resetting password for few times, still It did not help.


1 reply

D
dupatel5-Regular Member
5-Regular Member
November 9, 2017

rjayaraj​: I am checking on this issue and will get back to you soon.

-Durgesh

D
dupatel5-Regular Member
5-Regular Member
November 14, 2017

rjayaraj​: As per the internal checks from the Trial account and Experience Service seems fine so need to have more details in case issue is still open. I will reach out to you directly.

-Durgesh

H
Horenz1-Visitor
1-Visitor
November 14, 2017

I have the same problem.

Keeps asking for my credentials and i am not able to Log-in in VIEW. All other services work.

I reseted my password and then it worked once, but the next time i started VIEW, it kept asking for the credentials and i couldnt log in anymore..

Any news already?

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