SERVER FAILED AUTHENTICATION

[Matteo_1987]

Goodmorning everyone,

since yesterday after the last update I can no longer publish my experiences in vuforia studio.

No user and password is recognized at the time of publication and validation of the experience service.

What should I do?

In the upper right settings for setting up the experience service the same credentials are recognized.

[ytella]

Could you please share the Studio log file to debug this issue. Also, please key in the ES URL in a web browser in the below format and let us know if the authentication is successful:

https://<es-url-hostname>/ExperienceService/username - This URL requires authentication and should display your username in the browser window after successful login

[Matteo_1987]

Attached the required log file.

I typed the URL in Crhome as required but I can not log in (SEE IMAGE below)

[ytella]

Thank you for sharing the file!

From the log file, I see that your ES URL is https://6n8xend6.studio-trial.thingworx.io/ExperienceService

Could you please key in the below URL in a web browser and share the screenshot of the page:

https://6n8xend6.studio-trial.thingworx.io/ExperienceService/username

[Matteo_1987]

the credentials window appears to me but they do not work as for publication.

[ytella]

When accessing the URL (https://6n8xend6.studio-trial.thingworx.io/ExperienceService/username) in a web browser, a login popup appears. Please enter the Username/Password in the popup window. After the successful login it will display your username in the browser window. With this we can confirm that the correct set of credentials are used while accessing the ES URL.

[Matteo_1987]

I entered the credentials but I can not log in

I tried to reinstall vuforia studio crhome and also to change password but it does not work

[Matteo_1987]

I tried again to change my password but I can not publish the experiences.

Do you have any news about this?

Thank you,

Matteo.

[Matteo_1987]

Hi everyone,

I installed the new update this morning 8.3.6 (8.3.6.4062) and now it works and I can publish and validate the server.
Matteo.