Unable to publish experience in trial version of vuforia studio

[DM00506683]

Hi,

I am not able to publish the experience in trial version of vuforia studio.It gives me popup to enter my user credentials. In spite of entering the UN and PWD more than 20-30 times, still not able to publish.

Please help!!!

Attached Log for Reference.

Thanks,

Deepika M 

[mgoel]

@DM00506683

Thank you for opening this post on community.

Could you please provide me the below mention things so that i can check this:

1) Your Experience service URL.

2) Username by which you login on studio.thingworx.com

3) Screenshot when you login on studio.thingworx.com

We need to check if your trail version is still active or has expired.

Do let me know in case of any question.

Regards-Mohit

[DM00506683]

Hi,



Please find the details below.



1. Your Experience service URL: https://4fe05c07d69450b2.studio-trial.vuforia.io

2. Username by which you login on studio.thingworx.com: DM00506683@TechMahindra.com

3. Screenshot when you login on studio.thingworx.com: I have attached



Thanks,

Deepika M

[tmccombie]

Are you able to access https://4fe05c07d69450b2.studio-trial.vuforia.io/ExperienceService directly and log in? These would be the same credentials used to sign up for the trial. Are you using Studio behind a corporate proxy? 

[manwar]

Same issue need help unable to publish

[sdidier]

Hello,

In the error log file, we found this error multiple times :

[2018-10-31T11:46:53.274Z] error: [twx-studio:proxy] Proxy error { Error: connect ETIMEDOUT 54.164.59.221:443
    at Object._errnoException (util.js:992:11)
    at _exceptionWithHostPort (util.js:1014:20)
    at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1186:14)
  code: 'ETIMEDOUT',
  errno: 'ETIMEDOUT',
  syscall: 'connect',
  address: '54.164.59.221',
  port: 443 } null 200

This article is refering about it, as well thislast thread in the forum :

https://www.ptc.com/en/support/article?n=CS269453

https://community.ptc.com/t5/Studio/Unable-to-publish/td-p/596273

I would recommand to follow the same investigation steps and report in this thread the results :

https://community.ptc.com/t5/Studio/Unable-to-publish-experience-in-trial-version-of-vuforia-studio/td-p/596296

It will help to troubleshoot.

Thanks you,

Samuel,

Best regards