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Hi,
Error pops up when I try to publish an experience saying internal server error. I attached the log file with this thread. What's the cause of this issue? How to fix it?
ES- https://a86674e29587b37a.studio-trial.vuforia.io
Hello,
I have found this article about this such of issues :
https://www.ptc.com/en/support/article?n=CS269453
In your case, I have checked if the Experience Service is running with this URL :
https://a86674e29587b37a.studio-trial.vuforia.io/ExperienceService/ping
It is the case.
I have some questions :
Please use this URL : https://a86674e29587b37a.studio-trial.vuforia.io/ExperienceService/ui
In my test, I have a strange result :
{"message":"Inactive tenant","errorCode":"","error":{"status":404}}
it might be a problem in the server itself.
Steps to check that :
In a such case, check if the proxy doesn't block the connection
I suppose that an investigation on the server is needed.
It is to avoid any error of analysis from my side that I am asking these questions.
Best regards,
Samuel
Hi Samuel,
I am able to log into https://studio.vuforia.com/home/
I receive the below message when I try to connect to ES
{"message":"Inactive tenant","errorCode":"","error":{"status":404}}
Port 3000 is unblocked, no firewall restrictions.
I have no idea about the proxy. Help me with more information.
--
Hello,
From my point of view, it seems an error from the server itself.
I am asking a restart by R&D for this instance.
I am coming back to you as soon as possible with more details.
Best regards,
Samuel