Vuforia Studio starts but stays at "The server is starting..."

[EB_9898800]

Vuforia Studio starts up but stays at "Server is starting..." and cannot access "Login".
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Translated below Spanish description to english: -
Vuforia Studio se arranca pero se queda en "El servidor se está iniciando..." y no se puede acceder a "Registr
Translated by vnamboodheri.

[tmccombie]

hi @EB_9898800 can you share your Studio log files to help troubleshoot this further? One thing to check is that there are no other node.js processes running on your machine. 

[EB_9898800]

Hola, no puedo acceder a los registros, ni a ningún log, solo me deja "Salir"

[EB_9898800]

Hi, I can't access the records, or any log, it only lets me "Exit"

[tmccombie]

Can you verify that you don't have any other "Node.js" processes running on your machine?

You can also try grabbing the log file manually from the VuforiaStudio directory:

This file will help to determine root cause of the issue.

[EB_9898800]

Good morning, I have verified it, I do not have any Node.js process or service running

[EB_9898800]

I have also tried to open it directly and it does not let me open the log file

[tmccombie]

Ok, Thanks for confirming. Let's try this:

1. Navigate to C:\Users\<your user account>\AppData\Roaming
2. Delete the VuforiaStudio directory
3. Try running the installer again

[EB_9898800]

Hola, gracias por todo, he realizado estos pasos y eliminado el registro de windows, vuelto a instalar y parece que ya funciona,