Solved: publishing failure

GianVal · ‎Jun 08, 2022

publishing failure with model target with the following error.

[ERROR] Failed to extract viewpoint information from project file 'C:\Users\####\Documents\VuforiaStudio\Projects\####-##-##\resource_cache\mtg\e2253e25-3013-44aa-a4f4-b9f0f88ff33f.vup'

RolandRaytchev · ‎Jun 17, 2022

Hi @GianVal ,

I know one case where similar issue was occurring- so server was working and then suddenly the issue occurred with all projects - there was an issue with license of the TWX server. Do you use an on premises /in house server , or do you use a PTC cloud server.

In both cases you can login to TWX server and check if there is an message like “Your license has expired"

IN case that you have the mentioned error message and it is a PTC cloud instance , then please, let me know via private message what is your URL so I could report this to the cloud team to renew you license.

Thanks!

View solution in original post

RolandRaytchev · ‎Jun 17, 2022

Hi @GianVal ,

I know one case where similar issue was occurring- so server was working and then suddenly the issue occurred with all projects - there was an issue with license of the TWX server. Do you use an on premises /in house server , or do you use a PTC cloud server.

In both cases you can login to TWX server and check if there is an message like “Your license has expired"

IN case that you have the mentioned error message and it is a PTC cloud instance , then please, let me know via private message what is your URL so I could report this to the cloud team to renew you license.

Thanks!

GianVal · ‎Jun 17, 2022

the error no longer occurred. Otherwise, I'll let you know