thingworx studio error

iturner · ‎Jun 05, 2017

Unable to launch thnigworx, says error occurred

[09:02:24] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: self signed certificate in certificate chain

[09:02:24] at Error (native)

[09:02:24] at TLSSocket.<anonymous> (_tls_wrap.js:1062:38)

[09:02:24] at emitNone (events.js:86:13)

[09:02:24] at TLSSocket.emit (events.js:185:7)

[09:02:24] at TLSSocket._finishInit (_tls_wrap.js:586:8)

[09:02:24] [0mGET /api/autoConfigure [31m500 [0m1674.152 ms - 58 [0m

[09:02:24] at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:416:38)

[09:02:24] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

[09:40:03] [0mGET /%7B%7BprojectType.imgPath%7D%7D [36m304 [0m0.496 ms - - [0m

[09:40:03] [0mGET /%7B%7Bview.imgPath%7D%7D [36m304 [0m1.087 ms - - [0m

[09:40:03] [0mGET /%7B%7BviewType.imgPath%7D%7D [36m304 [0m0.466 ms - - [0m

[09:40:03] [0mGET /images/%7B%7Bw.name%7D%7D.png [36m304 [0m0.420 ms - - [0m

[09:43:52] [0mGET /%7B%7BprojectType.imgPath%7D%7D [32m200 [0m6.210 ms - 2035 [0m

[09:43:52] [0mGET /%7B%7Bview.imgPath%7D%7D [32m200 [0m6.602 ms - 2035 [0m

[09:43:52] [0mGET /%7B%7BviewType.imgPath%7D%7D [32m200 [0m0.957 ms - 2035 [0m

[09:43:52] [0mGET /images/%7B%7Bw.name%7D%7D.png [32m200 [0m0.794 ms - 2035 [0m

[09:44:17] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: self signed certificate in certificate chain

[09:44:17] at Error (native)

[09:44:17] at TLSSocket.<anonymous> (_tls_wrap.js:1062:38)

[09:44:17] at emitNone (events.js:86:13)

[09:44:17] at TLSSocket.emit (events.js:185:7)

[09:44:17] at TLSSocket._finishInit (_tls_wrap.js:586:8)

[09:44:17] at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:416:38)

[09:44:17] [0mGET /api/autoConfigure [31m500 [0m1990.554 ms - 58 [0m

[09:44:17] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

ankigupta · ‎Jun 05, 2017

Are you using anu Proxy Server for connecting to ThingWorx Experience Service.

Is the ThingWorx Experience Service url accessible from your local machine where ThingWorx Studio is installed?

iturner · ‎Jun 05, 2017

We do but we cannot see the details. We may need to add the thingworx connection to our whitelist to allow it to pass through

iturner · ‎Jun 09, 2017

Ankit Gupta is there a list of urls and ports that need to be accessible for this to work.