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Recent Chrome Update Possibly Affects Windchill

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Re: Recent Chrome Update Possibly Affects Windchill

So Far - My Work-Around (Clearing Cache from within Chrome) has held fine. I am on my own laptop/I am administrator on the laptop without much IT Oversight.  Connecting to Cloud Windchill Systems (AKA not on a company network)

I have been switching between Development, Test, QA and Production Servers.

Primarily Making Workflow Template Changes.

But Creating Change Notice/Change Activities as well.  

 

Majority of Users are NOT reporting any issues and have continued to work.  Creation IT can not roll back the Chrome Build.  And they are suggesting Edge for this Users Affected.  The Heavy users have not seen any issue yet.

 

But a Ticket with PTC has been opened so that PTC can give formal response.

 

 

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Re: Recent Chrome Update Possibly Affects Windchill

Note: For the Thread:  PTC Did create an Article to Track the Issue:   CS326191

Nothing in the Article Yet - Just that it is with R&D
 
Regarding My Customer:
* The Business Admin is reporting what others say - that clearing cache only works one time... and then issue comes back.. So he switched to IE.  (Can not use Edge as already Edge updated to Chrome Version and has same issue)
* I have still not seen the issue come back yet since I cleared Control Panel/Internet Option Cache and then the Chrome Cache..
* Majority of Users are not seeing the Issue at all. (Though Customer redirecting all traffic to Internet Explorer) to avoid new IT Tickets.
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Re: Recent Chrome Update Possibly Affects Windchill

Sounds like you are lucky!  I still have the problem even after:

  1. Clear Cache in Chrome and Chromium Edge
  2. Clear internet Options Cache from control panel
  3. Still didn't work so Cleared Chrome cache again...didn't help.

 

not sure why it works for one but not the other.  I guess the users it works for can be glad! 😀

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Re: Recent Chrome Update Possibly Affects Windchill

The TSE handling my case pointed me to the article you referenced.

SPR 10134786 has been logged by R&D.

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Re: Recent Chrome Update Possibly Affects Windchill

Could please somebody verify if they still can create a new subtype in the Type and Attribute Manager? E.g. create a subtype for a WTDocument. I have the same spinning circle.

I belief the Chrome problem has something to do with the lightbox.

 

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Re: Recent Chrome Update Possibly Affects Windchill

Hello,

 

Yes, you right. I cant create it in new build of chrome.

 

Many light boxes (window in window) are involved.

 

Also the creation of new sub-type is involved as new attributes and many others things.

 

PetrH

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Re: Recent Chrome Update Possibly Affects Windchill

Yes, I experienced this yesterday. Cannot create new Reusable Attribute in latest version of Google Chrome for Windows 10 on Windchill 11.1 M020 CPS11.

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Re: Recent Chrome Update Possibly Affects Windchill

A brief update - the R&D team has been able to confirm it is an interaction between Light boxes and Chrome 83.0.4103.97.  The team is trying to dig in more.

 

Testing with the latest Chrome branch (Chrome Canary 85) we have not seen these issues reproduced.

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Re: Recent Chrome Update Possibly Affects Windchill

What is Light boxes?

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Re: Recent Chrome Update Possibly Affects Windchill

I had the same question.

This is from Wikipedia:

 

Lightbox is a JavaScript library that displays images and videos by filling the screen, and dimming out the rest of the web page. [1] The original JavaScript library was written by Lokesh Dhakar. [2]

 

Here is a link to the Wiki page:

https://en.wikipedia.org/wiki/Lightbox_(JavaScript)#:~:text=Lightbox%20is%20a%20JavaScript%20library...

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Re: Recent Chrome Update Possibly Affects Windchill

Hello,

It is frame window inside browser window, it could be created by javascript.

Anyway this window is opend if you want to create attribute in a Windchill type&attributemanagement and others many places as change management wizard in the Windchill.

 

Screenshot is attached

HelesicPetr_0-1591942217056.png

 

PetrH 

 

 

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Re: Recent Chrome Update Possibly Affects Windchill

Hello Jeff,

 

I tried the dev version of chrome 85 and the latest build also has the issue.

 I attached also video where the history had been cleaned.

 

HelesicPetr_1-1591957588141.png

 

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Re: Recent Chrome Update Possibly Affects Windchill

Thanks. Will update after comparing this version with the build that R&D validated against.

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Re: Recent Chrome Update Possibly Affects Windchill

Same issue here 😞 Using Windchill 11.0 M030 CPS 14 and Edge Chromium 83.0.478.50.

And also see the issue when using Chrome version 83.x.x.x

 

Funny thing is, we just moved all our users from Internet Explorer to Edge, as the performance is much better.

 

I really hope there will be a fix to this other than waiting for Windchill 12 or some unknown future Edge/Chrome version.

 

/Kim

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Re: Recent Chrome Update Possibly Affects Windchill

We'll need you help in reproducing the issue because we're unable to. I'm looking for a volunteer to work with our R&D folks - may be a webex where we can both exchange what we observe and figure out how to reproduce it on a PTC system.

 

Tags (1)
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Re: Recent Chrome Update Possibly Affects Windchill

@DeviVijayakumar 

 

I can.

I also have a case opened already for this issue: C15427851

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Re: Recent Chrome Update Possibly Affects Windchill

@DeviVijayakumar, I have C15432860 open. Feel free to reach out if you need me to reproduce the issue.

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Re: Recent Chrome Update Possibly Affects Windchill

Hi.

 

I'm also open for webex session and reproducing the issue.

 

Case number C15431166

 

PetrH

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Re: Recent Chrome Update Possibly Affects Windchill

This isssue only persist on non SSL layer (HTTP) WIndchill URL.

With SSL Layer (HTTPS) WIndchill URL there is no problem occuring..

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Re: Recent Chrome Update Possibly Affects Windchill

How do we switch to HTTPS?

 

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Re: Recent Chrome Update Possibly Affects Windchill

@DeviVijayakumar 

 

Can you please explain to the community how is possible that PTC has decided not to fix in 11.1 while R&D cannot reproduce the issue???? Seems illogical to me.... If you cannot reproduced it, how can you make that decision?

See CS326191 or attached screenshot.

 
 

 

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Re: Recent Chrome Update Possibly Affects Windchill

It doesn't say they won't fix 11.0 or 11.2 through.

Re: Recent Chrome Update Possibly Affects Windchill

R&D has been working on this with priority and has identified a potential fix now. The fix is currently being tested.  After adequate verification, we'll look into back-porting to older supported releases based on technical and other considerations.

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Re: Recent Chrome Update Possibly Affects Windchill

@DeviVijayakumar - Will this be a patch instead of a CPS?

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Re: Recent Chrome Update Possibly Affects Windchill

Chrome just rolled out a new version Monday June 15th 83.0.4103.106

It appears to work for me. It automatically updated to this version when I checked the version I was running. 

I got this message when checking the version

2020-06-17_16-22-48.png

After restarting Chrome it now says this. 

2020-06-17_16-25-43.png

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Re: Recent Chrome Update Possibly Affects Windchill

@davehaigh 

I tested the new version.

For me, it worked only the first time (e.g. set state on resulting objects).

After that doesn't work anymore...

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Re: Recent Chrome Update Possibly Affects Windchill

You right.

The next build behaves same way as the previous one in my case.

The first try to open the lightbox window worked, then it doesn't. 

Same behavior if you clear the cahced files. 

I tried the new version, customer tried new version of chrome with same issue.

Chrome version 83.0.4103.106

 

PetrH

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Re: Recent Chrome Update Possibly Affects Windchill

Hello All,

 

An important note: 

Chrome issue(Adding new attributes, global attributes, Set state in the CN DetailPage, Editing the ChangeTask in edit wizard of CN and there would be more places with the popup inside window.)

This isssue only persist on non SSL layer (HTTP) WIndchill URL.

With SSL Layer (HTTPS) WIndchill URL there is no problem occuring..

 

RK

 

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Re: Recent Chrome Update Possibly Affects Windchill

Hello,

Very good point.

I tried it with customer where the HTTPS (SSL) is configured and the issue is still reproducible.

Even the cache is deleted. Chrome version 83.0.4103.106

Windchill 11.0 M030 CPS11

 

Next test with Windchill 11.2.1.2 with HTTPS it works Chrome 83.0.4103.106

 

PetrH

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Re: Recent Chrome Update Possibly Affects Windchill

OK then in my side Windchill 11.0 M030 CPS17 with both layer of SSL(http & https)

it is working in https and not http..

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