WGM diplaying with bad quality

[AC_10460838]

I am using Windchill PDMLink Release 12.0 and Datecode with CPS 12.0.0.2

In remote works windchill is diplaying with bad quality I haven't this issue when i am working on site i am using zscaler

Material configuration:
DELLU3421W: screen
Precision7740
GPU: MirrorOpVirtualGraphicsAdaptor

[Ajit_Kulkarni]

Hello,

If possible could you please give us screenshot of display. Some time 

if its a scaling issue you can refer Windows article  https://support.microsoft.com/en-us/topic/windows-scaling-issues-for-high-dpi-devices-508483cd-7c59-0d08-12b0-960b99aa347d#:~:text=Select%20Display%20%3E%20Change%20the%20size,high%20DPI%20settings%20check%20box. 

Regards

Ajit

[AC_10460838]

i added pictures

[AC_10460838]

The window is blurry

[Ajit_Kulkarni]

The display issue looks like a monitor issue to me. Is it happening on all screens or just on one specific monitor ? 

[AC_10460838]

hello Ajit

Yes it happening just for one specific screen

[avillanueva]

https://community.ptc.com/t5/3D-Part-Assembly-Design/Windows-Display-Zoom-and-odd-Workspace-behavior/m-p/925798

I noted this behavior a few weeks ago. Let me know if this is what you are seeing.

[AC_10460838]

hello  avillanueva

PREVIEW

yes it is a similar case but normally the user had setted 100%

i will verify

this issue is secluded and mabe driver or windows issue i am agree with you.

I use every day two monitor and  i don't have any problems with 100% scale

[joe_morton]

We've had several users with similar display issues. This article has helped: https://www.ptc.com/en/support/article/CS265134?source=search

Up till recently, the first solution (Add the config option high_dpi_enabled no) has worked

Just recently, I've had a couple of cases where the second solution was needed. (Maybe related to our recent Creo upgrade). 

[Dobi · Accepted solution]

We've been using the "Change High DPI settings" option for a while but the failure mechanism in our case wasn't blurry window but a segmented screen (like a picture-in-picture kind of thing). The DPI settings change worked great on both the Workgroup Manager and Creo.