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What does this queue do? All of sudden we went from 0 (for months and months) to 23000 entries today.
Hello Windchillers 🙂
Issue: wt.router.3.1 queue on WC 9.1 M050 is sometimes stuck (waiting entries in Queue manager do not decrease and # of files to synchronize between master site and RFS is increasing). It happened for me couple times in the last year. PTC said it is very hard to determine what caused it. No pattern so far and I cannot reproduce on DEV or TEST instance. We have cluster and when trying to stop then start this queue only (not the whole system) I got error message displayed in web browser: “An exception occurred while attempting to start the queue” so to restart this queue I need to stop/start windchill PROD. I can start/stop this queue on monolithic DEV instance but it’s not stuck on DEV so not sure if this could be related to having cluster/monolithic systems. Any ideas where I should start looking? PTC recommended network but Windchill being network/Internet intensive app should be able to handle network interruptions? (which we don’t have too often) As for now I enabled verbose for queues on BGMS log and I’m waiting for another incident like this.
Question related to my issue: Do you have weekly/montly windchill PROD instance restarts?
Thank you,
Artur
One user suggested:
"I have used the command line queue manager when I have not been able to clean up jobs from the GUI with the same error that you are experiencing. Try it and see if it works for you.
From a Windchill shell, run "windchill wt.queue.QueueManager" (or "java wt.queue.Queuemanager" depending on environment) to access a command line utility"
I tried that during PTC troubleshooting session. Same error was thrown this time on the command line:
DEV monolithic (works)
>>> Choose an option: 5
Queue wt.router.3.1 started.
PROD cluster (does not work)
>>> Choose an option: 5
An exception occurred while attempting to start the queue
Thank you for suggestion.
Artur