display error or incorrect setting CREO 11

[NW_12295168]

I have reinstalled creo and am getting a display error or have set something incorrectly...

The computer should easily fulfill the system requirements, i have already reinstalled it several times and restarted the computer but without success...
can someone please help, screenshots and video are attached

Thanks in advance

[Kotom-Eng]

You are in the wrong forum.

PTC has two CAD systems:    Creo+ and Creo Parametric    and     Creo Elements Direct.

Which makes it confusing.

More, for Creo Elements Direct:

- The 3D software name is Modeling, and

- The 2D software name is Drafting.

For Creo+ and Creo Parametric, use only this tab:

You should move your post to this community to have a better chance to get an answer.

To move your post, click on the three vertical dots on your initial post and click on "Notify Moderator".

[StephenW]

Likely you have a video card driver issue. You can test:

• open config.pro in Notepad
• add following option at the end of the file ... graphics win32_gdi
• test working with Creo

If this option makes the model visible, you have a video card issue. You can try updating your video card drivers. If you have a PTC certified system, you can install the "approved" driver for that system or open a tech support case with PTC for help directly from them.

[MartinHanak]

Hi,

please publish detailed description of HW configuration of your computer.

[NW_12295168]

AMD Ryzen 5

AMD RX580

24GB Ram

500GB SSD

[MartinHanak · Accepted solution]

Hi,

https://www.ptc.com/en/support/refdoc/Creo_Parametric/11.0/creo11_hardware_notes

https://www.ptc.com/support/-/media/support/refdocs/Creo_Parametric/11,-d-,0/creo11_hardware_notes.pdf?sc_lang=en

https://support.ptc.com/WCMS/files/176373/en/Dell_11.html

On Dell page you will find only AMD Radeon Pro cards. This means that AMD Radeon RX cards are not supported. These cards can work with Creo, but you have to find the right driver version by yourself.

[NW_12295168]

Thanks a lot it worked 🙂