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Hello all,
I encoutered a problem when I opened the proToolkit help file.
The error shows as follows, does anyone know how to solve it?
Thanks in advance. ![]()
I tried to install JAVA7 ,but also failed.![]()

Hi,
see following documents
https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS133402
https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS179112
MH
Thanks for your answer.
I read these articles ,it seems the problem is solved only for Creo3.0, now I am using Creo2.0, so it seems doesn't work.
![]()
Hi,
Uninstall your java application and download Java 6. It is due to the java version issue. For creo 2.0 use java 6.
Java Archive Downloads - Java SE 6 using this link to download java 6 runtime.
Reg,
Vel
Hello, I installed
but still can't work. 
Hi,
Try to use Internet Explorer and use IEPlugin.html from <creoprotoolkitloadpoint>/protkdoc/IEPlugin.html. Hope it works.
Reg,
Vel
You need to configure your permissions for Java applets.
Follow the instructions from this document created by Joshua Bryant
thanks for your help.
I will give up to run the java application.![]()
