kepware online license failing, offline works

[JO_9930585]

We have 2 kepware servers that needed online licensing. I was able to do online licensing for one of the servers but the other one failed with the error shown in the image below. I then did the offline licensing with success on this server, however, I need it to be online. I verified the server has internet and the credentials are correct. Can anyone help as to why one of our servers is rejecting the online setup?

[ntripathi]

Greeting @JO_9930585 

Please take a look at the following article as it may help resolve your issue:

https://www.ptc.com/en/support/article/CS332986

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

[JO_9930585]

Did you not read my post... "I verified the server has internet and the credentials are correct."

[ntripathi]

Hi @JO_9930585 

We found that you already logged a ticket for the same issue. We'll check it remotely to find the exact root cause.