Install Matchad Prime1.0 - The remote server returned and error: (403) Forbidden

[JD_4477945]

*I thought this was a customer service ticket, thanks for any help the community can provide*

Attempting to install Matchad Prime1.0 on new computer after previous one stopped working. I currently am logging in under trial but it should be a full version (my understanding). I have entered the product code listed for this Open Ticket, and during the installation I provide my username and password for this PTC account. When I try to proceed the installation from this step I get the error 'The remote server returned and error: (403) Forbidden'. I'm just curious what this error code means, how to rectify, and if this is something we can fix with the product code I have been provided. This was also initially purchased and installed some time ago so I am curious if there is an issue with things being out of date. Thank you.

[VladimirN]

Look at the solution to the same error here: https://community.ptc.com/t5/Mathcad-Installation/Mathcad-14-License-Server-Error/td-p/903858

[DhirajPatil]

Hi JD_4477945,
Are you trying to install Mathcad Prime 1 on a new system, did you get a new license? 

Did you follow the steps on the post Transferring Mathcad Single User or Student lice... - PTC Community
 

Thanks,
Dhiraj