cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - When posting, your subject should be specific and summarize your question. Here are some additional tips on asking a great question. X

Licence File not accepted.

IC_8917824
3-Visitor

Licence File not accepted.

I have a license for Mathcad Prime 6.0. Today, I wanted to upgrade and have installed the Mathcad Prime 7.0 and received the License file via email. Mathcad Options for Prime 7.0 does not accept it. Following remark is displayed:
12/03/2021 3:13:09 PM : The license request failed.
Requesting MathcadPrime ...
C:\PTC Mathcad\Mathcad 7.0\sw_license_email_5177155.dat: (-5) No such feature exists.
Please help to resolve..

Thanks
Ibrahim Can
1 ACCEPTED SOLUTION

Accepted Solutions

Hi @IC_8917824,

 

What is the product code that your are trying to use to access with Mathcad Prime 7.0 Ideally it should start with MX07

 

Did you updated your product code compatible with mathcad Prime 7 from e-store? 

 

Thanks,

Vipul

View solution in original post

1 REPLY 1

Hi @IC_8917824,

 

What is the product code that your are trying to use to access with Mathcad Prime 7.0 Ideally it should start with MX07

 

Did you updated your product code compatible with mathcad Prime 7 from e-store? 

 

Thanks,

Vipul