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You should request for a license manually by providing your Mathcad product code and physical address of Ethernet adapter using the following web case logger: http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm
The license file will be sent via E-mail.
Hi @DA_11714075,
I wanted to see if you got the help you needed.
If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation.
Thanks,
Anurag