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License error message

TF_12566030
2-Explorer
2-Explorer
‎Dec 09, 2024 10:44 AM
‎Dec 09, 2024 10:44 AM

License error message

I get this message when i try to configurate my floating license "Failed to configure license for PTC Mathcad Prime 10.0.0.0: '.', hexadecimal value 0x00, is an invalid character. Line 6, position 1" and i dont know what to do? It does not matter what i type, i just comes with that message 

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VladimirN
24-Ruby II
24-Ruby II
(To:TF_12566030)
‎Dec 10, 2024 09:13 AM
‎Dec 10, 2024 09:13 AM

Same issue - "Help! How do I configure the license?": https://community.ptc.com/t5/Mathcad/Help-How-do-I-configure-the-license/td-p/424337 

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