License error message

[TF_12566030]

I get this message when i try to configurate my floating license "Failed to configure license for PTC Mathcad Prime 10.0.0.0: '.', hexadecimal value 0x00, is an invalid character. Line 6, position 1" and i dont know what to do? It does not matter what i type, i just comes with that message 

[VladimirN · Accepted solution]

Same issue - "Help! How do I configure the license?": https://community.ptc.com/t5/Mathcad/Help-How-do-I-configure-the-license/td-p/424337 

[Catalina]

Hi @TF_12566030,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,