Mathcad not opening before black and green screen appears

[BG_11774781]

Upon attempting to open Mathcad the computer tries for a little then stops. It stops before the Black and green square can appear. Within the log files the it reads as:
MSI (s) (F8:C8) [21:50:55:253]: Deferring clean up of packages/files, if any exist
MSI (s) (F8:C8) [21:50:55:254]: MainEngineThread is returning 0
MSI (s) (F8:9C) [21:50:55:259]: RESTART MANAGER: Session closed.
MSI (s) (F8:9C) [21:50:55:259]: No System Restore sequence number for this installation.
=== Logging stopped: 9/18/2024 21:50:55 ===
MSI (s) (F8:9C) [21:50:55:263]: User policy value 'DisableRollback' is 0
MSI (s) (F8:9C) [21:50:55:263]: Machine policy value 'DisableRollback' is 0
MSI (s) (F8:9C) [21:50:55:263]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F8:9C) [21:50:55:267]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (F8:9C) [21:50:55:268]: Note: 1: 1101 2: C:\Config.Msi\102af.rbs 3: 3
MSI (s) (F8:9C) [21:50:55:268]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (F8:9C) [21:50:55:269]: Destroying RemoteAPI object.
MSI (s) (F8:B0) [21:50:55:269]: Custom Action Manager thread ending.
MSI (c) (88:80) [21:50:55:273]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (88:80) [21:50:55:274]: MainEngineThread is returning 0
=== Verbose logging stopped: 9/18/2024 21:50:55 ===

[VladimirN]

What version of Mathcad  are you using?

[BG_11774781]

I am using the Prime 10.0.0 trial version Mathcad. I believe I have about 5 days left for the free trial 

[VladimirN]

See the solutions here:

• "MathCad won't start": https://community.ptc.com/t5/Mathcad-Installation/MathCad-won-t-start/td-p/775820 
• "Mathcad Prime 4.0 doesn't start anymore": https://community.ptc.com/t5/Mathcad/Mathcad-Prime-4-0-doesn-t-start-anymore/td-p/492614 

[BG_11774781 · Accepted solution]

I managed to get it to open by factory resetting my laptop and redownloading the software. I restarted for other reasons outside of Mathcad not working.