Mathcad prime problem

[IS_10705139]

I am unable to use Mathcad Prime.

[VladimirN]

Please provide more details about your issue.

[IS_10705139]

I am getting -103 error 

[VipulT · Accepted solution]

Hello @IS_10705139 ,

If node-lock license is configured, PTC flex-enabled application cannot be accessed via Remote Desktop session or Terminal Services connection

Physical access to the station is mandatory to enable successful startup of Mathcad when using a Locked license file

Please refer here for more information 

Thanks,

Vipul

[VladimirN]

Article - "Error "Terminal Server Remote Client Not Allowed" or "(-103) Cannot checkout an uncounted license within a windows terminal services guest session"": https://www.ptc.com/en/support/article/CS23456