Users Software won't fully boot through

[TJ_10291061]

I have a user who is using Mathcad 8.0 and recently has been having issues with it booting up properly. when we open Matchad the initial screen opens but after closes out and the software never goes through. We can access the software if we open it up as an administrator but not as a user.

[TJ_10291061]

Found a "solution" about a windows update giving this an issue. Ran through it and still the same thing. Only for 1 user on 1 device. Attempts with multiple accounts, all successful except the 1.

[TJ_10291061]

My mistake if worded wrong, The "Solution" didn't work and still having the same issue. I was giving more context into the situation.

[VladimirN]

 Hi,

Try to open a new "Case" for this issue.

1. "Case Logger": https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log 

2. "Mathcad Support Center": https://support.ptc.com/support/mathcad_supportCenterOpt.htm