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Community Tip - Visit the PTCooler (the community lounge) to get to know your fellow community members and check out some of Dale's Friday Humor posts! X

file install fail

BM_11023427
2-Explorer

file install fail

Installation issue: file installs self cancel and return a failure message. My PC is an Intel x15 with ample storage space for the application.
7 REPLIES 7

1. What version of the program are you trying to install?
2. What error message did you see on your screen?

Trying to install latest version only just downloaded and was failing at 1% install. Ive tried installing by going through the roaming files and that hasnt worked

BM_11023427_0-1715732747313.png

 

See solutions from this article - "Mathcad Prime installer fails with status "Unsuccessful"": https://www.ptc.com/en/support/article/cs200121 

Hi there, ive previously worked through these fixes and none have worked

LucMeekes
23-Emerald III
(To:BM_11023427)

I'm afraid you're at the mercy of PTC support (which this forum is NOT) to help you out.

You may want to open a support Case here - "Open a Support Case": https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log

 

Success!
Luc

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