mathcad on updated computer

[OH_9813053]

I have an educational version of mathcad, microsoft is replacing my computer due to a mechanical issue and I would like to continue to use mathcad academic on the new computer, but of course I would need a new license file to do that
Thank you for your help

[VipulT]

HI @OH_9813053,

Refer here for downloading the required student edition version of Mathcad Prime

Once the download is completed you can use your product code for generating the license on new system to do so refer here 

Hope this helps.

Thanks,

Vipul

[OH_9813053]

it looks like I need the customer number but this is not anywhere
how do I get it?

[VipulT]

@OH_9813053,

To download student edition and generate license customer number is not required.

Did you download student edition on your new system? Can you share the step at which it is asking for customer number? 

Thanks,

Vipul

[OH_9813053]

have not solved problems yet

[VipulT]

Hi @OH_9813053,

Share the screenshot of the error you are receiving while downloading  the educational version of Mathcad Prime

[OH_9813053]

I only use mathcad 15

[VipulT]

@OH_9813053,

Follow the procedure for downloading Mathcad 15 version here

Once Mathcad 15 is downloaded  install the application and for licensing refer here

Thanks,

Vipul