Help! How do I configure the license?

[sphillips]

"Failed to configure license for PTC Mathcad Prime 3.1: '.', hexadecimal value 0x00, is an invalid character. Line 6, position 1."

This is the error message I always get whenever I try to configure my license for Mathcad 3.1, or any other kind of Mathcad product. I will even put up a random file name and it will give me the same message. Please help

[MartinHanak]

Hi,

the error message tells you that your license file contains unwanted invisible character(s) ... hexadecimal null character. See attached example.

Suggestion: Install Notepad++ editor, open file, remove NUL character, save.

MH

[VladimirN]

Also please submit your request in "Academic Support Request" form: Academic Case Logger