Matchad prime recovery

[zkisfaludi-bak]

Hy!

I have a really important project deadline tomorrow and the program doesn't open my file..

I am using Mathcad Prime 1.0. Last time I used it, I properly saved the file and when I tryed to reopen it, it showed me an error: The file type is not supported. The file doesn't have any pictures in it. Please explain me how could I recover my data. It is really important for me.

I hope somebody can help me...

Thank you

[VladimirN]

Hello!

Please attach your Mathcad Prime file to the message. What calculations/components (Excel, pictures) contains this file?

[zkisfaludi-bak]

Thank you for the quick answer.

Actually there are two files, which don't contain any pictures, excel tabels or anything imported from other programs. It contains only simple variable defenitions and text. What I did last time it was: I copied header and footer elements from an other matchad prime file.

I attached booth files, I hope you can help me.

Thank you very much!

[zkisfaludi-bak]

Pleeeeeeease, somebody help me out!

[MikeArmstrong]

For some reason I cannot open in Mathcad Prime 2.0 either. Can you open the files?

Mike

[zkisfaludi-bak]

No. It says The file type is not supported.

[MikeArmstrong]

Have you tried re-naming and opening?

Mike

[zkisfaludi-bak]

Problem resolved. One of my realy talented friends succesed to repair the file:D

Thanks for your help!

[VladimirN]

Zoltan Kisfaludi-Bak wrote:

Problem resolved...

And how so?

[VladimirN]

Yes, Mathcad Prime 1.0 and Prime 2.0-beta show the same error "This file type is not supported", but at the same time, version Prime 2.0-beta creates a log file for that error (".log").

[mzeftel]

Here are your two files, that we fixed for you. I see someone fixed one of them for you already, but perhaps you need the other one.

[ptc-2933084]

Hi Mona,

Im having a similar issue, can you help me?

The offending file is attached.

Jim

[VladimirN]

And what is contained in your file?

[ptc-2933084]

No attachments, embedded files or links, just function definitions and graphs to support a prestressed concrete analysis worksheet.

[mzeftel]

I can open your file in Prime 2.0, so the good news is that we no longer have this issue in Prime 2.0, which is releasing later this month.

I've asked a developer to recover the file for you, and I will post it as soon as it's ready. He said there's an issue in one of the programs.

Mona

[ptc-2933084]

Mona,

Thank you for your help, I had lost a few days worth of work that I wouldnt have time to re-do prior to the due date.

Jim

[ptc-2933084]

I appreciate the help immensely, if fixing the file proves difficult to repair for Prime 1.0, I'd be happy to get a PDF print of the file from Mathcad Prime 2.0

I don't mind retyping, I just don't want to have to work out the coding again.

[VladimirN]

I reported this issue (with your Mathcad worksheet) to the PTC's technical suppport. Waiting for an response.

[mzeftel]

Jim,

I've been out for a few days, so just talked to the developer. He won't be able to get to it for about a week, since we are finishing up the final issues with Mathcad Prime 2.0. I am attaching the PDF file for you, since I can open the file in Mathcad Prime 2.0 without any problems.

I'll post the Mathcad Prime 1.0 file as soon as it's available. It looks like x is undefined on page 3, so most of the worksheet is not working. If you want me to define x as a value, and reprint it to PDF, let me know. I posted

Mona

[VladimirN]

I also can not open your file in Mathcad Prime 1.0.

[mzeftel]

Jim,

We have fixed your file so it can now be opened in Mathcad Prime 1.0. That problem has been fixed in Mathcad Prime 2.0, available at the end of the month. I still see some undefined variable issues.

Mona

[ptc-2933084]

Mona,

Thanks for your help!, it opens up fine now.

Jim

[ptc-4452547]

Mona,

I am having a similar issue recieveing a "file type not supported" error when attempting to open the attached file. Can you help me out please? There are no embedded files in this.

A PDF of the file would be fine. I just need to see the contents of the file ASAP.

[mzeftel]

Gregory,

Attached is the Mathcad Prime 2.0 version of the file. Mathcad Prime 2.0 will be available in about a week. You will be able to download the trial version and work with the file, or upgrade to Mathcad Prime 2.0.

I'm also attaching a PDF of your file. I also couldn't open it in Mathcad Prime 1.0, but had no issues opening it with Mathcad Prime 2.0.

Best regards,

Mona

[ptc-4452547]

You are a lifesaver, thank you.

I will be sure to upgrade to 2.0

[ptc-4474380]

Hi Mona,

I am also having trouble opening files with the "filetype not supported" error.

I have several images (all .jpg files) in the worksheets, and I have copied and pasted the headers between them. The last thing I did before noticing that I could not open them was save the file as a different filename, then try to open the file with the original filename. All other files in the directory, with the exception of my template file which i made read only, had the "filetype not supported" error. I was also backing up my work using PDM works in Solidworks, however the files I reloaded out of PDM works also were unable to be opened.

I would greatly appreciate your help.

Regards,

Darren

[mzeftel]

Hi Darren,

Here are your files in both Mathcad Prime 2.0 format and PDFs. The good news is that we've fixed the problem that causes corrupted files in Mathcad Prime 1.0 and Prime 2.0 is due out by the end of the month.

Regards,

Mona

[ptc-4474380]

Hi Mona,

Thankyou very much!

Regards,

Darren

[ptc-4506300]

Hi Mona,

I have the same Problem no attachments no pictures just won't open because "filetype not supported"

This is very important to me its been the work of two weeks and deadline is comin near...

Thankyou very much for your help!

[mzeftel]

Hi Matthias,

Your worksheet opens fine in Mathcad Prime 2.0. You can download the trial version if you want to continue working on it. I've attached a PDF and the Mathcad Prime 2.0 version.

Best regards,

Mona