Product Code

[WW_10418041]

Hello, I am trying to activate/transfer our Mathcad license to a new computer. After clicking "activate" in Mathcad Prime 3.1, it displays the correct MAC address of our new computer, but it is also asking me for a product code to complete activation. Where can I find the product code? Thank you.

[LucMeekes]

Everything you always wanted to know about... is here:

https://community.ptc.com/t5/Mathcad-Installation/All-About-Mathcad-Software-Installation/td-p/706433

Success!
Luc

[Strib]

Hello WW,

    Luc's list of guidance documents is incredibly substantial - hold onto that.

    In addition, I'll say that for me the Product Code is in an email entitled PTC Order Confirmation.  I've not seen it elsewhere.

    Moreover, my Product Code was being rejected by the PTC Support site - turns out when you log in you're identified by a Customer Number...  I had two and that caused conflict.  You might check the number shown by your log in icon.

[VladimirN · Accepted solution]

Tip - "How to Locate or Find Product Code for Single User and Student Edition of Mathcad": https://community.ptc.com/t5/Mathcad-Installation/How-to-Locate-or-Find-Product-Code-for-Single-User-and-Student/m-p/707806#M52