install mathcad prime

[s76678]

Dear ptc-community,

I currently have a problem re-installing mathcad Prime.

When using the installer-file (pim_installmgr_mathcad) I can only get to the third page, where I usualy dicide which part of the software to be installed (I attached a screenshot). Now this page is empty, so I can not finish the installation.

Does anyonne know a solution? Or could it just be an issue with the ptc-server and I only have to try it another time?

my OS is Windows 7 professional x64.

[Werner_E]

This seems to be a common problem which luckily I did not have to experience yet.

Here's the link to a thread where some people report the same problem. Unfortunately no problem fix so far.

https://community.ptc.com/t5/PTC-Mathcad-Questions/PTC-Installation-assistant-is-blank-when-selecting-MathCad/td-p/565459

You may consider contacting PTC support.

[s76678]

Thank you for the quick response.

So maybe I'll just be patient an try it again later.

[VladimirN]

Please send your issue for technical support here: https://support.ptc.com/support/mathcad_supportCenter.htm