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Dear ptc-community,
I currently have a problem re-installing mathcad Prime.
When using the installer-file (pim_installmgr_mathcad) I can only get to the third page, where I usualy dicide which part of the software to be installed (I attached a screenshot). Now this page is empty, so I can not finish the installation.
Does anyonne know a solution? Or could it just be an issue with the ptc-server and I only have to try it another time?
my OS is Windows 7 professional x64.
This seems to be a common problem which luckily I did not have to experience yet.
Here's the link to a thread where some people report the same problem. Unfortunately no problem fix so far.
You may consider contacting PTC support.
Thank you for the quick response.
So maybe I'll just be patient an try it again later.
Please send your issue for technical support here: https://support.ptc.com/support/mathcad_supportCenter.htm