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A
anaclos14-Alexandrite
14-Alexandrite
December 26, 2019
Solved

Manufacturing Apps Installation error

  • December 26, 2019
  • 2 replies
  • 3935 views

I can't import Manufacturing Apps.I installed DataExporterExtensionPackage.zip and then MED-61227-CD-085_F000_ThingWorx-Apps-8-5-0-extension-bundle.zip but I get an installation error. I send the Thingworx log files. Thank's

Best answer by slangley

Hi @anaclos.

 

Per the case notes, there were some conflicting .jars.  After stopping Tomcat, removing the conflicting .jars, and restarting Tomcat, the extension imported successfully.

 

If you agree that this was the solution to your problem, please mark this post as the Accepted Solution for the benefit of others experiencing similar issues.

 

Regards.

 

--Sharon

2 replies

A
abhkumar_2746155-Regular Member
5-Regular Member
December 26, 2019

Hi @anaclos 

 

The correct order of Importing Manufacturing apps is :

1. MED-61284-CD-084_F000_Remote-Access-Extension-1-0-2

2. ThingWorx-Apps-<version>-extension-dependencies
3. ThingWorx-Apps-<version>-extension
 
 

 From the post subject line, I could assume that you are trying to import MED-61227-CD-085_F000_ThingWorx-Apps-8-5-0-extension-bundle.zip; however, unzip the contents of the following file MED-61227-CD-085_F000_ThingWorx-Apps-8-5-0-extension-bundle.zip, and then the extension files must be imported in the following order:

a. ThingWorx-Apps-8-5-0-extension-dependencies
b. ThingWorx-Apps-8-5-0-extension
 
Also you need to download the ThingWorx Remote Access Extension-1-0-2 from ptc support site and import it first.

Please find support document link on Import the ThingWorx Apps Extension

https://support.ptc.com/help/thingworx_apps/r8.5/en/index.html#page/thingworx_apps%2FThingWorxAppsSetupConfig%2Fimporting_the_thingworx_apps_extension.html%23

 

Thanks

Abhishek

A
anaclos14-AlexandriteAuthor
14-Alexandrite
December 27, 2019

Hi @abhkumar_274615: My Thingworx version is 8.5.0. I imported MED-61284-CD-085_SP2_Remote-Access-Extension-1-2-0.zip but I got this error "RemoteAccessExtension:1.2.0 Minimum Thingworx Version [ 8.5.2] requirements are not met because current version is: 8.5.0".

Then I imported version 1.1.0 without errors. I unzipped the file MED-61227-CD-085_F000_ThingWorx-Apps-8-5-0-extension-bundle.zip. But when I validate ThingWorx-Apps-8.5.0-02-extension-dependencies.zip, I got this error: "TWX_Converge_Core_ExtensionPackage:8.5.0 Checking deployed extension JARS conflict(s) detected [package: TWX_Converge_Core_ExtensionPackage]. Check application log for details".

ExtensionJars.PNG

In the log file I attached, there is a jar conflict. I have the extensions listed in the image. Can I delete them and then import or can I have a conflict with what is already installed? Thank's

A
anaclos14-AlexandriteAuthor
14-Alexandrite
December 31, 2019

Hi: To install ThingWorx-Apps-8.5.0-02-extension-dependencies.zip I had to rename four jar files on the Thingworx server, located at /opt/ThingWorxFoundation-8.5.0/ThingworxStorage/extensions/DataExporterExtension/lib/common/

poi-ooxml-3.13.jar

poi-3.13.jar

poi-ooxml-schemas-3.13.jar

xmlbeans-2.6.0.jar

After the change, I had to restart tomcat and then Linux to start Thingworx.
Then I installed ThingWorx-Apps-8.5.0-02-extension.zip with the warnings indicated below, but the installation was completed!!!

"AppHomePage-extension:8.5.0               Extension Package [AppHomePage-extension] is trying to override existing entities: [Role:ModelTagVocabulary] [Relationship:ModelTagVocabulary] [PTC:ModelTagVocabulary]"

 

I don't know if it is the right solution but it can help someone.

 

S
slangleyCommunity ManagerAnswer
Community Manager
February 21, 2020

Hi @anaclos.

 

Per the case notes, there were some conflicting .jars.  After stopping Tomcat, removing the conflicting .jars, and restarting Tomcat, the extension imported successfully.

 

If you agree that this was the solution to your problem, please mark this post as the Accepted Solution for the benefit of others experiencing similar issues.

 

Regards.

 

--Sharon

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