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Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

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Newbie

Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Good day,

I'm trying to activate my Student Edition of Creo 3.0 with the following manual:

http://apps.ptc.com/schools/references/install_creo3_unistudent_standard.pdf?_ga=1.113291907.5214979...

But shortly after I click on "Install License" and login into my account, he tells me that it was succesful, but also that the license is an invalid file or has an invalid format, what makes it impossible to click on "Next".

I tried it several times, disabled all kind of firewalls, rebootet, deleted the license folder, nothing works.

Any ideas?

Lukas

13 REPLIES 13
Highlighted

Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Hi,

license file is saved in C:\ProgramData\PTC\Licensing directory, by default. Did you removed PTC subdirectory in C:\ProgramData directory ?

MH


Martin Hanák
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Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

I tried to delete the _license.dat file and I also tried to delete the folder "Licensing"

Highlighted

Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Hi,

you can check your license file ... maybe you will find the root of the problem in it. If you publish license file contents, then I can check it, too.

Below you can find an example of Student license for K-12 students. I hope that UNI license is similar ...

INCREMENT CREOPMA_SchoolSTD3 ptc_d 34.0 12-oct-2017 \

    uncounted 107XXXXXXXXXXXXXXB7 \

    VENDOR_STRING="VSVER=2.0 \

    LO=(0,6,7,10,17,19,32,34,48,51,61,69,73,115,127,128,135,136,137,155,188,191,283,325,326,336,347)" \

    HOSTID=PTC_HOSTID=00-11-22-33-44-55 SUPERSEDE \

    ISSUER=PTC-WEB-CREOEDUSTD3 ISSUED=12-OCT-2016 \

    NOTICE="mymail@address.xx, " SIGN2="control code \

    .................................................................................."

I guess that your problem can be related to network card MAC address. Maybe installation is not able to get your network card MAC address.

I can check network card status for you, if you publish output of the following command entered in DOS prompt window.

ipconfig  /all  > ip.txt

Command output is written in ip.txt file located in user home directory.

MH


Martin Hanák
Highlighted

Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Hey,

you might be right, because my license.dat file es empty when I open it with Notepadd++.

ip.txt is in German, I hope that's no problem:

Windows-IP-Konfiguration

   Hostname  . . . . . . . . . . . . : Lukas-PC

   Prim„res DNS-Suffix . . . . . . . :

   Knotentyp . . . . . . . . . . . . : Hybrid

   IP-Routing aktiviert  . . . . . . : Nein

   WINS-Proxy aktiviert  . . . . . . : Nein

   DNS-Suffixsuchliste . . . . . . . : home

Ethernet-Adapter LAN-Verbindung* 9:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Juniper Network Connect Virtual Adapter

   Physikalische Adresse . . . . . . : 00-FF-B0-BB-D7-07

   DHCP aktiviert. . . . . . . . . . : Ja

   Autokonfiguration aktiviert . . . : Ja

Ethernet-Adapter Hamachi:

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Hamachi Network Interface

   Physikalische Adresse . . . . . . : 7A-79-19-5B-9C-8A

   DHCP aktiviert. . . . . . . . . . : Ja

   Autokonfiguration aktiviert . . . : Ja

   IPv6-Adresse. . . . . . . . . . . : 2620:9b::195b:9c8a(Bevorzugt)

   Verbindungslokale IPv6-Adresse  . : fe80::8433:26f:23c1:5169%20(Bevorzugt)

   IPv4-Adresse  . . . . . . . . . . : 25.91.156.138(Bevorzugt)

   Subnetzmaske  . . . . . . . . . . : 255.0.0.0

   Lease erhalten. . . . . . . . . . : Mittwoch, 12. Oktober 2016 11:37:20

   Lease l„uft ab. . . . . . . . . . : Freitag, 13. Oktober 2017 13:52:11

   Standardgateway . . . . . . . . . : 2620:9b::1900:1

                                       25.0.0.1

   DHCP-Server . . . . . . . . . . . : 25.0.0.1

   DHCPv6-IAID . . . . . . . . . . . : 427456982

   DHCPv6-Client-DUID. . . . . . . . : 00-01-00-01-1D-66-73-D7-40-E2-30-AB-24-73

   DNS-Server  . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS ber TCP/IP . . . . . . . : Aktiviert

Ethernet-Adapter LAN-Verbindung:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Realtek PCIe GBE Family Controller

   Physikalische Adresse . . . . . . : 08-62-66-10-23-C4

   DHCP aktiviert. . . . . . . . . . : Ja

   Autokonfiguration aktiviert . . . : Ja

Drahtlos-LAN-Adapter Drahtlosnetzwerkverbindung:

   Verbindungsspezifisches DNS-Suffix: home

   Beschreibung. . . . . . . . . . . : Atheros AR9485 Wireless Network Adapter

   Physikalische Adresse . . . . . . : 40-E2-30-AB-24-73

   DHCP aktiviert. . . . . . . . . . : Ja

   Autokonfiguration aktiviert . . . : Ja

   IPv6-Adresse. . . . . . . . . . . : 2a02:8071:31a0:1f00:6848:650c:7add:dd6c(Bevorzugt)

   Tempor„re IPv6-Adresse. . . . . . : 2a02:8071:31a0:1f00:c1f8:b9b:23a8:627f(Bevorzugt)

   Verbindungslokale IPv6-Adresse  . : fe80::6848:650c:7add:dd6c%11(Bevorzugt)

   IPv4-Adresse  . . . . . . . . . . : 192.168.0.80(Bevorzugt)

   Subnetzmaske  . . . . . . . . . . : 255.255.255.0

   Lease erhalten. . . . . . . . . . : Donnerstag, 13. Oktober 2016 13:52:13

   Lease l„uft ab. . . . . . . . . . : Donnerstag, 13. Oktober 2016 14:52:13

   Standardgateway . . . . . . . . . : fe80::5667:51ff:fec7:a92c%11

                                       192.168.0.1

   DHCP-Server . . . . . . . . . . . : 192.168.0.1

   DHCPv6-IAID . . . . . . . . . . . : 239133232

   DHCPv6-Client-DUID. . . . . . . . : 00-01-00-01-1D-66-73-D7-40-E2-30-AB-24-73

   DNS-Server  . . . . . . . . . . . : 2a02:8071:2000:201:78:42:43:41

                                       2a02:8070:0:201:82:212:62:41

                                       192.168.0.1

   NetBIOS ber TCP/IP . . . . . . . : Aktiviert

Tunneladapter isatap.home:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix: home

   Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Tunneladapter isatap.{03DA72CF-316B-41A4-8460-ED58AE2F77F5}:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter #2

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Tunneladapter isatap.{D8C0516A-109B-45C4-80F4-DE4E40B1AC7A}:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter #3

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Tunneladapter isatap.{FE01AF34-B885-483F-8969-D56803355683}:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter #4

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Tunneladapter Teredo Tunneling Pseudo-Interface:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Highlighted

Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Hi,

1.] disable DHCP media sense

open Dos prompt window as Administrator

run following commands to disable DHCP media sense

netsh interface ipv4 set global dhcpmediasense=disabled

netsh interface ipv6 set global dhcpmediasense=disabled

run following commands to check results

netsh interface ipv4 show global

netsh interface ipv6 show global

>> look for Dhcp Media Sense: disabled line

2.] ipconfig output

Item no.1 ... Ethernet-Adapter LAN-Verbindung* 9: ... Juniper Network Connect Virtual Adapter

Item no.2 ... Ethernet-Adapter Hamachi: ... Hamachi Network Interface

Item no.3 ... Ethernet-Adapter LAN-Verbindung: ... Realtek PCIe GBE Family Controller

Item no.4 ... Drahtlos-LAN-Adapter Drahtlosnetzwerkverbindung: ... Atheros AR9485 Wireless Network Adapter

---

For me Item no.1 and Item no.2 are suspicious. Disable these network adapters and rerun ipconfig /all command.

---

Item no.3 is common LAN card ... you are not using it.

Item no.4 is common Wifi card ... you are using it.

3.] network card order

regedit

go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkCards folder

In NetworkCards folder you can find sub-folders for your network card.

These sub-folders define the order of network cards inside Windows.

Please expand sub-folders and publish pictures of regedit window.

MH


Martin Hanák
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Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Might it be a problem that I'm still waiting for my Product-Key to activate Windows 7?

regedit Network Card.png

Highlighted

Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Hi,

I do not know if missing unregistered Windows 7 can be source of the problem.

12 ... 1st network card

18 ... 2nd network card

8 .... 3rd network card

It looks like Realtek PCIe GBE Family Controller is defined as 1st network card.

Suggestion:

Disable DHCP media sense and try installation.

MH


Martin Hanák
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Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Hi,

I now have Win7 activated and DHCP disabled, still "Invalid file or format"

Lukas

Highlighted

Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Hi,

disable "suspicious" Item no.1 and Item no.2 and try installation.

MH


Martin Hanák
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Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

After disabling Hamachi Network Adapter, it worked.

Thank you very much.

Cheers,

Lukas

Highlighted

Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Hi Martin Hanak,

I have the same problem as Lukas had but I don't have Hamatichi.

I tried to solve it with the tips you gave Lukas but it didn't worke.

Could you help me checking my PC setting?

Windows-IP-Konfiguration

   Hostname  . . . . . . . . . . . . : Uli-PC

   Prim„res DNS-Suffix . . . . . . . :

   Knotentyp . . . . . . . . . . . . : Peer-Peer

   IP-Routing aktiviert  . . . . . . : Nein

   WINS-Proxy aktiviert  . . . . . . : Nein

   DNS-Suffixsuchliste . . . . . . . : #*****#

Ethernet-Adapter Bluetooth-Netzwerkverbindung 2:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Bluetooth-Ger„t (PAN) #2

   Physikalische Adresse . . . . . . : #*****#

   DHCP aktiviert. . . . . . . . . . : Ja

   Autokonfiguration aktiviert . . . : Ja

Ethernet-Adapter LAN-Verbindung:

   Verbindungsspezifisches DNS-Suffix: #*****#

   Beschreibung. . . . . . . . . . . : D-Link DGE-528T-Gigabit-Ethernet-Adapter

   Physikalische Adresse . . . . . . : #*****#

   DHCP aktiviert. . . . . . . . . . : Ja

   Autokonfiguration aktiviert . . . : Ja

   IPv6-Adresse. . . . . . . . . . . : #*****#(Bevorzugt)

   Lease erhalten. . . . . . . . . . : Mittwoch, 26. Oktober 2016 14:47:25

   Lease l„uft ab. . . . . . . . . . : Donnerstag, 27. Oktober 2016 14:47:25

   Verbindungslokale IPv6-Adresse  . : #*****#(Bevorzugt)

   IPv4-Adresse  . . . . . . . . . . : #*****#(Bevorzugt)

   Subnetzmaske  . . . . . . . . . . : #*****#

   Lease erhalten. . . . . . . . . . : Mittwoch, 26. Oktober 2016 14:47:24

   Lease l„uft ab. . . . . . . . . . : Donnerstag, 27. Oktober 2016 14:54:03

   Standardgateway . . . . . . . . . : #*****#

                                       #*****#

   DHCP-Server . . . . . . . . . . . : #*****#

   DHCPv6-IAID . . . . . . . . . . . : #*****#

   DHCPv6-Client-DUID. . . . . . . . : #*****#

   DNS-Server  . . . . . . . . . . . : #*****#

                                       #*****#

   Prim„rer WINS-Server. . . . . . . : #*****#

   NetBIOS ber TCP/IP . . . . . . . : Aktiviert

Tunneladapter isatap.{#*****#}:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Tunneladapter LAN-Verbindung* 11:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix:

   Beschreibung. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Tunneladapter #*****#:

   Medienstatus. . . . . . . . . . . : Medium getrennt

   Verbindungsspezifisches DNS-Suffix: #*****#

   Beschreibung. . . . . . . . . . . : Microsoft-ISATAP-Adapter #2

   Physikalische Adresse . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP aktiviert. . . . . . . . . . : Nein

   Autokonfiguration aktiviert . . . : Ja

Unbenannt.jpgUnbenannt2.jpgUnbenannt3.jpg

With best regards!

Uli

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Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format"

Hi,

I do not understand the meaning of ... Knotentyp: Peer-Peer

I only met Knotentyp: Hybrid

I suggest to disable ... Ethernet-Adapter Bluetooth-Netzwerkverbindung 2

18 ... I do not understand what means Remote NDIS ....

20 ... WiFi is probably disabled

8 ... LAN card ... I suggest to change 8 to 1 and restart PC

What next ... I do not know.

MH


Martin Hanák
Highlighted

Re: Creo 3.0 Student Edition License says "Succes!" but also "Invalid file or format&

I have installed creo 3.0 student edition recently, on the day of installation it worked but the next day it showing a warning of "license request file failed for future" and I got a mail with "sw_license_email", I tried to install again with both the files of license files but it was shows that "invalid file or format". Please find a solution for the erorr.  

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