CREO 3.0 K12 won't reinstall

[aaderca]

Ran fine on Win 7 for a few weeks. Had to reinstall OS due to a crash. Downloaded the installation software and when launching it hangs after the login sequence with the message 'waiting to retrieve license from server'. Again, this is education version, K12.

[dgschaefer]

You may get more help in the Schools area: Schools Program‌(Toby Metcalf‌ - Can you move this?)

That said, you may need a new license file due to the new OS install.  The license looks for the ID off of the default network adapter. If Windows found your network adapters in a different order, the default may have changed and therefore the ID is different.  The folks in the Academic area can point you in the right direction.

[aaderca]

Thank you for your reply- I followed up on your suggestion and reposted this in the schools area. The host ID is the same- maybe something else is spooking the reinstall- I have a Wildfire 5.0 disk with a license that is not supposed to expire and that one won't reinstall either. I filed a support request with the academic section.

[Tmetcalf]

Will do Doug

[ChrisCarr]

Andrei,

Make sure all of your antivirus and firewall is turned off before beginning the install as these can sometimes block the license retrieval.

Chris

[aaderca · Accepted solution]

Thank you for your response. Actually, the problem was a bit unusual- when I reinstalled Win 7 after the crash, the registry for the ethernet card did not populate correctly. So if you did an ipconfig/all you would not realize the problem. However, when using the PTC batch file cpu_id, you could get the physical address but also a warning about the registry having an issue. My ethernet card is a Broadcom so I just loaded and installed the latest driver and this solved the problem. When trying to install, the PTC interface could not properly identify the physical address of the computer.