Re: Creo 2.0 and 3D connexion mouse

ptc-5487759 · ‎Mar 02, 2014

I have Creo 2.0 student license and working good.

When I have install 3D mouse ( http://www.3dconnexion.com ) Creo not working any more.

I need help how to fix this problem.

Thank you for help

MarkCheli · ‎Mar 04, 2014

Hi Anej,

Can you confirm that everything is working fine when the mouse is not plugged in? This is a very interesting error, and I am looking into it.

Thanks for bringing it to our attention!

TomD.inPDX · ‎Mar 04, 2014

If it helps, I am using 3DConnexion release 3.17.4; driver version 6.17.4; on firmware version 4.31 running Creo 2.0 M040 full version. No issues.

ptc-5487759 · ‎Mar 04, 2014

Hi!

Thank you for your help - both.

Creo has worked well until I installed the 3D mouse. Now i have installed 3D mouse and Creo not work.

I deleted the 3D mouse and Creo working good , but now i can not use 3D mouse

TomD.inPDX · ‎Mar 04, 2014

Hopefully mark will get you an answer very quickly.

MarkCheli · ‎Mar 04, 2014

Hi Anej,

So this is a very interesting issue and could be for a variety of reasons. My first guess would be maybe your out of date version of Creo 2.0 is conflicting with the most current version of the mouse drivers.

The newest version can be downloaded here: https://www.ptc.com/appserver/auth/it/esd/academicFree.jsp

If that still doesn't work then maybe contacting the support team at 3DConnexion could shed more light on the problem.

Sorry I don't have a quick answer for you! Let me know if you figure somethign out.

Thanks

ptc-3409892 · ‎Mar 07, 2014

I think that this may help, but no guarantees. Try opening file --> options --> general --> navigation --> select PTC CREO from the drop down box next to the Navigation tag and check "enable use of 3dConnexion Devices" and "keep selection when swtching between figures" boxes then click "OK". You may need to shut down CREO and re-open it for the changes to take afffect, but hopefully this will resolve the problem.

ptc-5487759 · ‎Mar 12, 2014

I don't find that.

Where I need to do that in Creo or in mouse software?

ptc-5487759 · ‎Mar 12, 2014

I have tried to uninstall 3D mouse and Creo works good (no problem), afert that i install back 3d mouse and Creo not working any more (same problem like on photo).

Conclusion:

3D mouse wireless not working with Creo 2.0 student edition

Any one have solution for my problem??