Creo parametric 9.0 student edition Licence renewal error

[NM_10552010]

Hi  

my student version license will expire tomorrow and i am still student so i want to renew the license but when i go for license renewal there shows that customer not verified so now what should i do ?

[MartinHanak]

Hi,

in the past some users went to https://support.ptc.com/appserver/common/account/secure/wamMain.jsp page, changed their password and repeated renew attempt. Please try it, too.

If you use free Student license then you can also:

• download Creo 10.0
• read https://apps.ptc.com/schools/references/install_creo10_schools_standard.pdf
• read https://apps.ptc.com/schools/references/install_creo10_unistudent_standard.pdf
• choose proper Product code from PDF files
• move Creo 9,0 license file from C:\ProgramData\PTC\Licensing directory to another directory
• install Creo 10.0 ... installation saves new license file to C:\ProgramData\PTC\Licensing directory
• modify parametric.psf in Parametric\bin subdirectory in Creo 9.0 installation ... change path in ENV=PTC_D_LICENSE_FILE-= line
• check whether license name in ENV=CREOPMA_FEATURE_NAME= is available in new license file (modify it if it is necessary)
• run Creo 9.0

[VladimirN]

Same issue:

https://community.ptc.com/t5/PTC-Education-Forum/PTC-License-Renewal-Creo-4-0-quot-Customer-not-Verified-quot/td-p/588316

https://community.ptc.com/t5/PTC-Education-Forum/License-renewal-issue-customer-not-verified/td-p/731070

https://community.ptc.com/t5/System-Administration/Creo-License-quot-User-Not-Verified-quot/td-p/730360

https://community.ptc.com/t5/System-Administration/USER-NOT-VEREFIED/td-p/805155