Licensing problem with Creo 6.0

[MarcTUKL]

Hello,

I am using Creo 6.0 with my laptop connected to a dockingstation and it´s working fine. Ethernet and wireless. Both is working. If I disconnet the laptop from the dockingstation i get the attached error when I start Creo.

regards,

Marc

[rpathare]

@MarcTUKL Check whether the below steps resolves the problem:-

Check whether the option Allow the computer to turn off this device to save power for the Ethernet Adapter LAN is disabled

• Go to Device Manager > Network Adapters
• Select the network card used to generate the license file and go to Properties.
• Select Power Management and uncheck the option "Allow the computer to turn off this device to save power"

[MarcTUKL]

I've tried that, but it doesn't change anything.

[MartinHanak]

---

@MarcTUKL wrote:

Hello,

I am using Creo 6.0 with my laptop connected to a dockingstation and it´s working fine. Ethernet and wireless. Both is working. If I disconnet the laptop from the dockingstation i get the attached error when I start Creo.

regards,

Marc

---

Hi,

maybe MAC address 98-E7-43-29-CF-E2 shown on the picture is related to docking station, only.

Tip:

1.] put laptop into dockingstation and run ipconfig /all > ip1.txt from Command prompt window

2.] disconnect laptop from dockingstation and run ipconfig /all > ip2.txt from Command prompt window

3.] compare contents of these files (you can upload them and I will check them...)

• look for MAC address 98-E7-43-29-CF-E2

[MarcTUKL]

I've attached both pictures. Funnily enough, I can't find the MAC address on either one

[MartinHanak]

---

@MarcTUKL wrote:

I've attached both pictures. Funnily enough, I can't find the MAC address on either one

---

Hi,

1.] please next time upload text files containing ipconfig output

I think you know that ipconfig /all > ip1.txt creates ip1.txt file in working directory.

2.] can you remember when and how you were connected to Internet ?

It is strange that MAC address 98-E7-43-29-CF-E2 was available during Creo installation and now it is not present. Did you disable some network card ?

[MarcTUKL]

The same Internet connection as now. But Creo works as long as the laptop is connected to the docking station, even though the MAC address is not correct. I have been thinking about reinstalling Creo. The question is, with or without a connection to the docking station?

[MartinHanak]

---

@MarcTUKL wrote:

The same Internet connection as now. But Creo works as long as the laptop is connected to the docking station, even though the MAC address is not correct. I have been thinking about reinstalling Creo. The question is, with or without a connection to the docking station?

---

Hi,

I digged text information from your pictures.

ipconfig_dockingstation.PNG
Ethernet-Adapter Ethernet ... 54-B2-03-95-94-87
Ethernet-Adapter Ethernet 2 ... 54-B2-03-95-94-88 ... CONNECTED
Drahtlos-LAN-Adapter WLAN ... 4C-EB-BD-32-DE-87
Drahtlos-LAN-Adapter LAN-Verbindung* 1 ... 4E-EB-BD-32-DE-87
Drahtlos-LAN-Adapter LAN-Verbindung* 2 ... 5E-EB-BD-32-DE-87
Mobiler Breitband Mobilfunk ... 94-9F-9B-58-52-5A

ipconfig_without_dockingstation.PNG
Ethernet-Adapter Ethernet ... 54-B2-03-95-94-87
... does not exist Ethernet-Adapter Ethernet 2
Drahtlos-LAN-Adapter WLAN ... 4C-EB-BD-32-DE-87 ... CONNECTED
Drahtlos-LAN-Adapter LAN-Verbindung* 1 ... 4E-EB-BD-32-DE-87
Drahtlos-LAN-Adapter LAN-Verbindung* 2 ... 5E-EB-BD-32-DE-87
Mobiler Breitband Mobilfunk ... 94-9F-9B-58-52-5A

I guess that Creo license is related to Ethernet-Adapter Ethernet 2 ... 54-B2-03-95-94-88 somehow.

... and Creo without docking station does not work, because this network card is missing.

Suggestion:

1.] disconnect laptop from docking station

2.] connect to Internet using Ethernet-Adapter Ethernet ... 54-B2-03-95-94-87

3.] disable all other network cards (ipconfig output will show only 1 network card)

4.] uninstall Creo

5.] remove license file from C:\ProgramData\PTC\Licensing directory

6.] install Creo ... you will license file related to 54-B2-03-95-94-87

[MarcTUKL]

Made according to the instructions, works!

Thanks a lot. Best and fastest support I ever had

Regards

Marc