Access Denied - Insufficient Privileges

[AC_9552412]

Hi, I am trying to download an Eclipse plugin and when I click on DownloadSoftware I get the following message, "Access Denied - Insufficient Privileges - A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience."

How can i solve it?

[Simona]

Hi AC_9552412,

Your PTC web account wasn't verified.

Could you please check it again? It should be ok now because I did an update on it.

Best regards,

Simona

[CB_10053267]

Hi I am also getting the same error when trying to access the Manage Licenses page.  New partner account I just created today.

What do I need to do to get this solved. ty

Christian

[PeterCase]

Hi @CB_10053267

A user account will need License Management permissions to view or perform actions on licenses. To view, including viewing the Customer Detailed Report (CDR), you'll need the "License Management Reporting" permission. To download and/or modify licenses using PTC self-service tools, you'll need the "License Management Licensing" permission.

PTC can't grant these for you, as it's a decision for your Online Supervisor(s). You should be able to find and contact your online supervisor from , PTC.com Account Management

Best regards, 

Peter.