Access Denied - Insufficient Privileges

[Alan_Hao]

Hello，

When I click "manage licenses" button on eSupport page, I got following warning:

"Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience."

I don't know how to deal with this problem, please me! Many thanks!

Best Regards

[PeterCase]

Hi Alan,

Access Privileges associated with your eSupport Account are defined by your Online Supervisor. I checked just now and your user account does not currently have License Management privileges.

You should be able to find a list of Online Supervisors for your company under the top level navigation in eSupport (hover over your name top right # Manage My Web Account # eSupport Settings).