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Support inactive

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Support inactive

Support site lest me log a case but says my support is inactive. My license says its active. the Update killed my datalogger and I'm not sure of the case will even get reviewed. 

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Re: Support inactive

I have done that twice.  I guess its not worth fixing - my support is active . 

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3 REPLIES 3
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Re: Support inactive

Hi @SlidingDownhill.

 

I recommend reaching out to the Sales team to verify your entitlements.  If there is a systems issue, they would be able to begin an investigation into getting it resolved, or work with you on a purchase/renewal if your entitlements have expired.

 

Regards.

 

--Sharon

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Re: Support inactive

I have done that twice.  I guess its not worth fixing - my support is active . 

View solution in original post

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Re: Support inactive

where are you located? I can get you in touch with a Renewal Advisor (or partner) to validate your status. We also have a designated contact form for Renewals questions: https://www.ptc.com/en/customer-success/renewal-advisor-contact