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Embedding PTC eSupport Case Tracker

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Embedding PTC eSupport Case Tracker

Is it possible to embed our PTC eSupport Case Tracker page into a SharePoint site that I have.

Is this embed code available and if so how do I get access to it?

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Re: Embedding PTC eSupport Case Tracker

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Re: Embedding PTC eSupport Case Tracker

Hi Tom,

I think I may have already responded to this request back in October, but sharing quickly the details in case others would benefit:

 

This isn’t something PTC would be able to provide any support for, as this is essentially a change to your own website. That being said, it should be possible, for example using some simple iFrame embedding code:

 

<iframe src="https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log" width="100%" height="800"/>

 

I’m not sure whether there are other Sharepoint embed options – possibly some other contributors to this board can comment.

 

Keep in mind:

  • The page would be shown in an unauthenticated state (i.e. would show PTC’s login.jsp page), and would require user log-in before they start to interact.
  • There isn’t any way to exclude the header and footer, which is required to avoid losing the context of the page.

Best regards,

Peter.