Help Pages Not Loading

[TomU]

Still struggling with help pages not loading.  The bar goes most of the way across and then just hangs. Forever.

One workaround is to use https instead of http, but most of the links in the knowledge base use http.

http://support.ptc.com/help//creo_hc/creo30_pma_hc/usascii/whats_new_pma/mbd-modificationcontrol.html?&art_lang=en&posno=1&q=modify_driving_dim_by_precision&source=search

Edit:  I think maybe there is some type of cross-domain blocking going on because the URL above loads instantly coming from community.ptc.com but hangs forever coming from the KB search results at support.ptc.com.

Scratch that.  Now it's not loading from either place.  Maybe this has more to do with the Akamai filtering PTC has in place...

[VladimirN]

 Tom,

You need to use "https" in your link. Here it is: https://support.ptc.com/help//creo_hc/creo30_pma_hc/usascii/index.html#page/whats_new_pma/mbd-modificationcontrol.html

[TomU]

But PTC isn't using https in the url returned from the KB search results.  I shouldn't have to manually alter every link they send out.  Using https is a band aid. I would prefer someone identify and fix the root issue.  Either fix the site so it works with http urls (like it used to) or alter the site so it only issues https urls.

[TomU]

I still think there is some type of website protection software that is causing the problem.  The first time I accessed the http link this morning it opened fine.  Then I opened the https link and it too opened fine.  A few minutes later I attempted to open the http link again and now it's hung.  It's like something is blocking the response from PTC's webservers.  Maybe @PeterCase can help...

[VladimirN]

Maybe it's in the web browser (option "https everywhere")?

[TomU]

It's reproducible with all browsers (Edge, IE11, Chrome, and Firefox.)