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Help Pages Not Loading

TomU
23-Emerald IV

Help Pages Not Loading

Still struggling with help pages not loading.  The bar goes most of the way across and then just hangs. Forever.

 

Help Not Loading v2.PNG

 

One workaround is to use https instead of http, but most of the links in the knowledge base use http.

Help Not Loading v3.PNG

 

http://support.ptc.com/help//creo_hc/creo30_pma_hc/usascii/whats_new_pma/mbd-modificationcontrol.html?&art_lang=en&posno=1&q=modify_driving_dim_by_precision&source=search

 

Edit:  I think maybe there is some type of cross-domain blocking going on because the URL above loads instantly coming from community.ptc.com but hangs forever coming from the KB search results at support.ptc.com.

 

Scratch that.  Now it's not loading from either place.  Maybe this has more to do with the Akamai filtering PTC has in place...

5 REPLIES 5
VladimirN
24-Ruby II
(To:TomU)

TomU
23-Emerald IV
(To:VladimirN)

But PTC isn't using https in the url returned from the KB search results.  I shouldn't have to manually alter every link they send out.  Using https is a band aid. I would prefer someone identify and fix the root issue.  Either fix the site so it works with http urls (like it used to) or alter the site so it only issues https urls.

TomU
23-Emerald IV
(To:VladimirN)

I still think there is some type of website protection software that is causing the problem.  The first time I accessed the http link this morning it opened fine.  Then I opened the https link and it too opened fine.  A few minutes later I attempted to open the http link again and now it's hung.  It's like something is blocking the response from PTC's webservers.  Maybe @PeterCase can help...

VladimirN
24-Ruby II
(To:TomU)

Maybe it's in the web browser (option "https everywhere")?

TomU
23-Emerald IV
(To:VladimirN)

It's reproducible with all browsers (Edge, IE11, Chrome, and Firefox.)

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